OVERVIEW
This case study explores how QB Medical, a company dedicated to enhancing health outcomes for veterans and military personnel, came to the rescue of a community clinic grappling with the complexities of the Department of Veterans Affairs (VA) Request for Services process. With QB Medical's comprehensive training, the clinic was able to streamline its administrative processes, improve its VA request approvals, and elevate the satisfaction of its veteran patients.
THE CHALLENGE: INEFFICIENCIES IN VA REQUEST FOR SERVICES PROCESS
The community clinic, like many others across the nation, was increasingly receiving patients from the VA. The VA was expanding its patient care beyond its medical centers, directing veterans to civilian healthcare providers. However, the clinic's staff struggled to navigate the VA's Request for Services process. Completing the Request for Service (RFS) Form 10-10172 was complicated and time-consuming, leading to delays in approvals and patient care.
THE QB MEDICAL SOLUTION: VA REQUEST FOR SERVICES OVERVIEW TRAINING
QB Medical stepped in with a solution tailored to address the clinic's issue - a comprehensive VA Request for Services Overview Training. This training was designed to provide an in-depth understanding of the RFS processes, the roles and responsibilities of the healthcare teams in providing Durable Medical Equipment (DME), and additional resources to support the referral process.
RESULTS: STREAMLINED PROCESSES AND IMPROVED PATIENT SATISFACTION
The impact of QB Medical's training was immediate and significant:
1. Reduced Administrative Time: The training streamlined the RFS process, reducing the administrative time by half.
2. Improved Understanding: The staff gained a comprehensive understanding of the RFS process, enabling them to request additional services efficiently.
3. Faster Approvals: With correct and complete RFS forms, the clinic experienced speedier approvals from the VA.
4. Increased Patient Satisfaction: The clinic witnessed a notable increase in their veteran patient satisfaction, thanks to the quicker, more efficient processes.
